Shipping policy

We send every order with Royal Mail, so your books are tracked from our door to yours.

Where we deliver

We currently deliver to UK mainland and Northern Ireland addresses only, including the Scottish Highlands and islands, at the same price. We don't yet deliver to the Channel Islands, the Isle of Man, BFPO addresses or outside the UK.

Delivery costs

  • Royal Mail Tracked 48: £2.95 on orders under £25 weighing up to 2kg.
  • Royal Mail Tracked 48: £5.00 on orders under £25 weighing over 2kg (for example, large cookbooks or box sets).
  • Free Royal Mail Tracked 48 on orders of £25 or more.

The delivery charge is shown at checkout before you pay.

When your order will arrive

  • We aim to dispatch within 2 working days of your order (Monday to Friday, not including bank holidays).
  • Royal Mail Tracked 48 usually delivers within 2 to 3 working days after dispatch.
  • So most orders arrive within 2 to 5 working days of ordering. These times are estimates, not guarantees, and can be longer at busy times such as Christmas, or if Royal Mail has delays.

Tracking your order

When your order is on its way, we'll email you a tracking number so you can follow it on the Royal Mail website.

If you're not in

If a parcel won't fit through your letterbox and nobody is in, Royal Mail may leave it in a safe place or with a neighbour, or leave a card so you can rearrange delivery or collect it from your local delivery office. Parcels that aren't collected in time are sent back to us. If that happens, we'll contact you to arrange sending it again. You'll need to pay the postage for the second delivery, or we can refund you for the books instead.

Check your address

Please make sure your delivery address is correct at checkout. If you spot a mistake, email us straight away. We can change it if your order hasn't been dispatched yet.

Late, lost or damaged parcels

  • If your order hasn't arrived within 7 working days, please email us with your order number. We'll check the tracking and chase it with Royal Mail.
  • If Royal Mail confirms it's lost, we'll send a replacement if we have another copy, or give you a full refund.
  • If your parcel arrives damaged, please take a photo and email us. See our refund policy for how we put it right.

Orders with more than one book

We usually send your whole order in one parcel. Occasionally we may split it into more than one parcel. You won't pay any extra delivery if we do.

Coffee from Roast Edit

Coffee bought through the links on our site is sent by Roast Edit, not by us, and their own delivery terms apply.

Questions

Email us at Hello@thechapterbox.com and we'll be happy to help.