Refund policy

We want you to love every book you buy from The Chapter Box. If something isn't right, here's how returns work.

Changed your mind? You have 14 days

You can cancel your order for any reason within 14 days of the day after your book arrives. You don't need to give a reason.

  1. Tell us within 14 days. Email Hello@thechapterbox.com with your order number and the book(s) you're returning. You can use the cancellation form at the bottom of this page, but you don't have to. Please email us before sending anything back, so we can match the parcel to your order.
  2. Send the book back within 14 days of telling us, to our return address below.
  3. Return postage is paid by you, unless one of the reasons under "When we pay for the return" applies.

Please pack books carefully so they arrive back in the same condition. We recommend a tracked service, as the book is your responsibility until it reaches us.

Your refund

  • We'll email you when your return arrives, and refund you within 14 days of receiving the book back, or of you showing us proof that you've posted it, whichever is sooner.
  • If you return your whole order, we'll also refund the standard delivery charge you paid. If you return only part of an order, the original delivery charge isn't refunded.
  • Refunds go back to your original payment method. Your bank may take a few extra days to show it.
  • Our books are sold in new condition. If a returned book has been damaged, marked, or handled more than needed to look it over, we may reduce the refund to reflect the loss in value. We'll always explain why.

Damaged, faulty or wrong item

Please check your order when it arrives, and contact us straight away if anything is damaged, faulty or not what you ordered, so we can put it right quickly.

When we pay for the return

We'll cover return postage and refund you in full, including delivery, if:

  • your book arrives damaged or faulty,
  • we sent you the wrong book,
  • the book is not as described (for example, our listing says new condition but it has marks, writing or damage we didn't mention), or
  • we've agreed with you in writing to cover the return.

Please email us within 30 days of delivery with your order number and, where you can, a photo of the problem. We'll reimburse your postage, or send a replacement if we have another copy. These rights under the Consumer Rights Act 2015 are in addition to your 14-day right to cancel.

Missing or damaged in the post

Every order is sent Royal Mail Tracked 48. If your order hasn't arrived within 7 working days, or arrives damaged, please email us and we'll sort it out with Royal Mail.

Exchanges

Most of our books are one copy only, so we can't usually swap like for like. The quickest way to get a different book is to return the one you have and place a new order.

Things we can't take back

  • Sealed DVDs, CDs or software that have been unsealed (for example, a book-and-DVD set where the disc wrapper has been opened).
  • Food and drink from our gifts range (once it launches) that is perishable or has been opened, unless it's faulty.
  • Gift cards, once used.

Coffee from Roast Edit

Coffee bought through the links on our site is sold by Roast Edit, not by us, and their own returns policy applies.

Subscriptions

Our book subscriptions will have their own terms, which we'll publish before they launch.

Our details and return address

The Chapter Box
Langford Court, Ongar, Essex, CM15 0LB
Email: Hello@thechapterbox.com

Cancellation form (optional)

To: The Chapter Box, Langford Court, Ongar, Essex, CM15 0LB. Email: Hello@thechapterbox.com

I/We hereby give notice that I/we cancel my/our contract of sale of the following goods: [book title(s)]
Ordered on / received on: [dates]
Order number: [number]
Name: [name]
Address: [address]
Date: [date]